April 17, 2019
The Satisfaction of Our Homeowners is Our Greatest Achievement.
We are proud to announce that the Sorbara Group of Companies has been selected as a finalist for the Tarion Homeowners’ Choice Awards for the second year in a row. These are the only awards that give Ontario’s new home buyers the power to have their new home builder recognized for customer service excellence.
“With today’s increasingly competitive housing markets, a new home commands an even larger proportion of a person’s household income than ever before,” said Howard Bogach, Tarion President and CEO. “As prices rise, so too do homeowner expectations. What these awards recognize are the builders who have not only met, but exceeded, those expectations through service excellence.”
Every fall, Tarion engages a third-party research firm to conduct a province-wide customer satisfaction survey of new home owners in their first year of ownership – specifically, homeowners who took possession between October 1, 2017 and September 30, 2018.
Over 54,500 invitations to complete the survey were sent by email and post. More than 14,000 completed surveys were returned, representing a response rate of 21 per cent.
Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship – from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
“It’s important that new home buyers are able to have confidence in their builders to not only deliver a quality built home but also back it up with excellent after sales service,” said Bogach. “The Homeowners’ Choice Awards recognize builders who have earned the trust of their customers and help champion the importance of customer service in making the home buying journey a positive one.”
A huge thank-you to our entire team for their hard work in making our customers a top priority.