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We're here to help

Have questions about your new home you've purchased?

We're here to help.

Contact your Sorbara Customer Care Concierge at:

Warranty Service

If you have moved into your new home and are not sure who to contact for warranty service, please reach out to our team at:


Who will be more than happy to introduce you to your community specific Warranty Service Coordinator. If your issue is an emergency and it is outside regular business hours, please contact us at our emergency number:


Please note, the following concerns are considered an emergency:

  • Complete loss of electricity
  • Complete loss of heat (winter months)
  • Major plumbing leaks or major water penetration
Learn more about your Tairon Coverage

Homeowner's Manual

Our Homeowner's Manual outlines some of the regular maintenance we recommend you carry out as you and your family spend more time in your new home

Read more

New Home Guide

Our New Home Guide will help to educate and inform you of the many processes, procedures, and realities involved with purchasing a new home.

Read more